RETURN POLICY

Return Authorization Number

Before returning any product please contact Customer Service and obtain a Return Authorization Number.  Any product returned without an RA Number will be refused and shipped back to the original sender at sender's expense.


Non-Warranty Returns*

A 20% restocking fee applies to all products returned for non-warranty issues (excluding NON-RETURNABLE products outlined below).  All new and unused products must be in like-new condition and returnable to stock with no tire grease, dirt, rips, tears, wear or any other damage which prevents the item from being returned to stock.  All returns are subject to inspection, and credit will be issued at Cover craft's sole discretion.  Please allow 10-12 business days to process approved credit memos.  If upon inspection a product cannot be returned to stock, it will be shipped back to the original purchaser, at purchaser's expense, or destroyed on site at their request.  All unclaimed returns will be disposed of 15 days after customer notification.  Customers are responsible for all inbound and outbound shipping expenses for Non-Warranty Returns.


Non-Returnable Products** - All sales are final on the products listed below

   -  CAll Product Manufactured with Weather Shield HD; Weather Shield Colors WB, WD, WL, WN, WR, WY & WX;
      Weather Shield HP Premium Colors PA, PB, PL, PN, PR, PY & PX; Form-Fit; and Umbrella fabrics.
   -  All Older Custom-Fit and Low0Demand Part Numbers
   -  All Embroidered, Silk-Screened and Reflective Welting Custom Fit Covers


*  Non-warranty returns are described as returns derived from: purchase order errors (inaccurate descriptions, part numbers, fabric codes, colors, etc.), electronic PO transmission inaccuracies (EDI, HTML, XML, etc.), application errors, dimension sheet errors, customer hosted look-up/database errors, canceled orders, obsolescence, overstocks, and all other returns excluding warranty claims and returns found to be Cover craft error.

**  Non-returnable products which have begun production (work order issued) cannot be canceled.  Older Custom-Fit and Low-Demand part numbers are identified as part numbers which show a demand less than 12 units per rolling 12 month period.